Check out our Frequently Asked Questions below. If you still need help please contact us.
FAQs
How long does it take to process my order?
Processing times vary by product, but most orders are created and shipped as quickly as possible. Please check the individual product listing for the most accurate processing time.
What does The Elegant Aisle sell?
The Elegant Aisle creates personalized products for life’s special moments, including bridal shower games, bachelorette party items, baby shower products, custom apparel, tapestries, décor, and more.
Where are you located?
The Elegant Aisle is based in Maryland and ships to customers across the United States.
Do you send proofs before printing?
Proofs may be sent for certain custom items when needed. If a proof is provided, please review it carefully and respond as quickly as possible to avoid delays.
Can I customize my order?
Yes! Many products can be customized with names, dates, colors, photos, celebrity faces, themes, and other personal details depending on the item.
How do I send my customization details?
You can enter your personalization details directly on the product page before checkout. Please double-check spelling, dates, and details before submitting your order.
Can I request a custom design?
Absolutely! If you have a specific theme, idea, or event in mind, please reach out. I love helping bring unique celebration ideas to life.
Do you offer bulk or party-size orders?
Yes, bulk ordering may be available for select products. Please contact us for details if you need a larger quantity.
Do you accept returns or cancellations?
Because many items are custom-made, returns and cancellations may be limited. Please contact us as soon as possible if there is an issue with your order.
Do you accept rush orders?
Rush orders may be available depending on the product and current order volume. Please contact us before placing your order if you need something by a specific date.
What should I do if there is a problem with my order?
Please reach out right away with your order number and photos if applicable. I want every order to feel special and will do my best to help resolve any concerns.